Koa Support
We answer fast. Usually the same day.
Koa listens while your baby sleeps, waits out the fussing, alerts you when crying is real, and explains the whole night in the morning. If something is not working the way it should, this page and the email at the bottom will get you sorted.
Quick answers
Alerts are not arriving. Check iPhone Settings, Notifications, Koa, and make sure notifications are allowed. Then check Settings, Privacy & Security, Microphone, and make sure Koa is on. Koa cannot hear your baby without the microphone.
The partner phone is not getting alerts. Both phones need to be signed into iCloud, and the partner needs to have opened the invite link you shared from Koa's Settings. Re-send the link from Settings, Partner phone, if pairing looks stuck.
I chose a sound but hear nothing. Check the ring/silent switch and volume. Koa plays sleep sounds through the phone speaker at the volume you set.
Managing or cancelling the subscription. Koa Plus is billed by Apple. Open Koa's Settings and tap Manage subscription, or go to iPhone Settings, your name, Subscriptions. Cancelling during the free trial means you are never charged. Restore Purchases in Koa's Settings brings your plan to a new phone.
Deleting my account and data. Koa's Settings has sign out and delete account. Sleep recordings never exist in the first place: audio is analyzed on your phone and never stored or uploaded.
Talk to a human
Email femdavid09@icloud.com and you will get the founder, not a bot. Include your iPhone model and what you expected to happen, and we will take it from there.